To return a hearing aid for a refund that you have purchased within the past 30 days, you must obtain a Return Product Authorization (RPA) number from us. Please request an RPA number by e-mail: RPA@hearingcentral.com or call us at 847-295-6946. If you send us an e-mail, please include the following minimum information:

• The date the hearing aid was purchased
• The name of person who bought the hearing aid
• Address where the hearing aid was sent
• Optional - Why the hearing aid was not right for you

When you receive the RPA number, please do the following:

• Place the hearing aid and all documentation into the original box
• Place the box into a standard bubble-wrapped envelope
• Write the RPA number and the word "RETURNS" on the outside of the envelope
• Return the hearing aid to:
  • "RETURNS" , "RPA#" (The RPA number given to you)
    Hearing Central LLC
    1390 Kathryn Lane
    Lake Forest IL 60045

Before your monies are refunded to you, we will deduct the original shipping charges and a $30 restocking fee.

NOTE: If you send us a hearing aid after the 30 days time limit, and without an RPA# written on the outside of the package, we will send the hearing aid back to you with no other action on our part. TEMPORARY ACCEPTANCE BY US OF THE HEARING AID TO ASCERTAIN WHETHER A VALID RPA# HAS BEEN ASSIGNED, DOES NOT CONSTITUTE A LEGAL ACCEPTANCE BY US OF THE HEARING AID . ONLY WHEN A VALID RPA# IS RECORDED WILL WE ACKNOWLEDGE OUR LEGAL ACCEPTANCE OF THE PACKAGE.

To Return a Hearing Aid for Repairs

If you purchased a hearing aid from us within the past 12 months you can return it for repair

You must obtain a Return Product Authorization (RPA) number from us. Please send us an RPA request by e-mail to: RPA@hearingcentral.com or call us at 847-295-6946. If you send us an e-mail, please include the following minimum information:

• The date the hearing aid was purchased
• The name of person who bought the hearing aid
• Address where the hearing aid was sent
• What you think is wrong with the hearing aid

When you receive the RPA number, please do the following:

• Fill out a Repair Form by clicking here
• Place the hearing aid and all documentation into the original box
• Place the box into a standard bubble-wrapped envelope
• Write the RPA number and the word "REPAIRS" on the outside of the envelope
• For USA purchasers INCLUDE A CHECK FOR $30 FOR SHIPPING AND HANDLING
• For all other purchasers INCLUDE A CHECK FOR $60 FOR SHIPPING AND HANDLING
• Return the hearing aid to:
  • "REPAIRS" , "RPA#" (The RPA number given to you)
    Hearing Central LLC
    1390 Kathryn Lane
    Lake Forest IL 60045